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Common queries answered

Frequently asked Questions

Handmade rugs are individually crafted by skilled artisans, making each piece unique.
Machine-woven rugs are produced using advanced weaving technology, offering consistent
patterns and excellent value.

It depends on your needs. Handmade rugs are ideal for those seeking craftsmanship,
uniqueness, and long-term value, while machine-woven rugs are perfect for durability,
affordability, and everyday living.

Yes, we offer a variety of standard sizes, and selected collections are available in custom
sizes.

Yes. Visit our showroom to explore our collections and receive expert guidance.

Handmade Rugs

Our handmade rugs are crafted using premium materials such as New Zealand Wool, Pure
Silk, Bamboo Silk, and natural fibers like Jute etc.

Yes. Since each rug is woven by hand, slight variations in pattern and color make every
piece one of a kind.

Depending on the size and design, it can take several weeks to up to 2 months to complete
and deliver to you.

Yes. Handmade rugs are valued for their craftsmanship, durability, and timeless beauty,
often lasting for generations with proper care.

Machine-Woven Rugs

They are commonly made from polyester for durability and easy maintenance.

Yes. They are designed to withstand everyday use, making them ideal for busy households
and high-traffic areas.

Yes. Regular vacuuming and prompt cleaning of spills will keep them looking their best.

Care & Maintenance

Vacuum regularly, rotate your rug every few months, and clean spills immediately.
Professional cleaning is recommended for deep cleaning. We also provide you with
additional information to take care of your handmade rugs.

Yes. We recommend using a rug pad to prevent slipping and protect both your rug and
flooring.

With proper care and by avoiding prolonged direct sunlight, your rug will maintain its beauty
for years.

Orders & Delivery

Yes, we provide free delivery services in the UAE for orders purchased on our website

We have a 1 day exchange policy provided the carpet is returned in same condition as
purchased.

Absolutely! Our experts are happy to help you select the perfect rug based on your space,
style, and budget.

Customization

Yes. We offer customization services for selected collections and specific materials, allowing
you to create a rug that perfectly fits your space. Contact our team to discuss your size,
shape, and design requirements.

Yes. Depending on the collection, we can customize dimensions, colors, and designs to suit
your interior and personal style.

Production time varies depending on the rug type and level of customization. Our team will
provide an estimated delivery timeline when your order is confirmed, however we ensure
within 2 months all our custom orders are delivered to clients.

100% New Zealand Broadloom Rugs

Our premium 100% New Zealand Wool broadloom carpets are available by the roll and can
be professionally cut and finished into custom rugs.

Yes. We can cut and finish your New Zealand broadloom rug to your required dimensions,
creating a bespoke rug for your home or office.

Most custom New Zealand broadloom rugs can be cut, edged, and ready within 2 business
days once dimensions are provided.

Our broadloom collection comes in various roll widths and can be custom-cut into almost any
rectangular, square, or runner size to suit your space.

We offer a range of premium edging finishes, including binding and other tailored options, to
complement your rug and interior.

Still need help?

Get in touch with us



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