Thank you for shopping with us at Enaya Rugs. We value your satisfaction and strive to provide a smooth shopping experience. Please review our Return & Exchange Policy below.
Returns
We accept returns within 3 days of the purchase or delivery date for exchange purposes only. Refunds are not available.
To be eligible for a return:
● The carpet must be unused and returned in its original condition, as received.
● It must be returned in its original packaging with all tags.
● The return request must be made within 3 days of receiving your order.
To initiate a return, please contact our customer support team at support@enayarugs.com or Whatsapp +971 50 410 0185. We will provide you with the necessary instructions to complete the return process.
Exchanges
Once your returned item has been inspected and approved, you may exchange it for:
● A product of the same value, or
● A higher-priced product by paying the difference.
Exchanges for lower-priced products are not eligible for a refund or store credit for the price difference.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 3 days of delivery. Our team will review the issue and arrange an appropriate resolution.
If you have any questions about our Return & Exchange Policy, please don’t hesitate to contact our customer support team. We’re always happy to help.